Reference

interwim Legal: Clear Rules For Your Account

interwim Legal explains how your account, wallet activity and access to titles such as Live Dealer Lobby are handled.

Account termsPayment conditionsData requestsAccess by local law

Know Which Legal Rules Apply

interwim Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal terms describe who may access the account area, how we confirm account details and what happens when a payment or withdrawal needs checking. Access depends on local law, so you should confirm that use is permitted in your location before opening an account. Phone

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verification is required before account access, and details entered for DANA, OVO, GoPay, QRIS, bank transfer or a virtual account must match the account record when a status check is needed. We may pause a transaction while we confirm ownership, payment reference or unusual account activity.
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The same policy applies whether you reach the lobby from a mobile browser in Indonesia or from a desktop device. If a rule changes, we will place the updated wording on this Legal page and explain the effective date where that detail is relevant. Contact us
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through the available account support path if a clause is unclear.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP PATHS

Get Help With Legal Access Questions

A clear support path helps when a Legal question affects your account or wallet status.

Account access If phone verification does not complete, use the account support path and provide the registered contact detail. We will check the access step against the Legal conditions before directing you onward.

Wallet status For DANA, OVO, GoPay or QRIS questions, send the payment reference and shown status. This gives our support team a practical starting point for a Legal or ownership check.

Policy request To ask about wording, a data change or an account record, identify the exact Legal section and your registered contact detail. We will use that request to locate the applicable record.

DATA PRACTICE

See How Legal Requests Are Handled

Legal handling is practical: we check the account record, payment reference and request scope before making a change.

Data handling

We use account contact details, verification results and transaction references for access checks, payment tracing and requests you send us. We do not need unrelated personal details to assess a stated Legal issue.

Cookies

Cookies can help keep your session and account route working across a mobile browser or desktop browser. Your Legal choices should be read alongside the cookie controls shown in the relevant account area.

Account protection

Phone verification comes before account access, and payment details are checked against the account record when required. These steps help us assess ownership before changing access or handling a wallet request.

Retention

We retain account and payment records only as needed for the stated service, account checks and applicable Legal duties. A request can ask what record is held and why it remains available.

Who to contact

Send access, payment, cookie or data questions through the support path attached to your account. Include your registered contact detail so we can route the request without exposing account data.

Change requests

For a correction or other data change, describe the field, the requested wording and the account contact detail. We review the request against the Legal record before applying an update.

Legal Answers Before You Open An Account

These Legal answers address the account and data questions we expect you to ask before using interwim in Indonesia. They cover local access, payment checks, phone verification, cookies, retention and the route for requesting a correction. If your situation is not covered, send the exact clause and your registered contact detail through account support.

Legal covers account access, phone verification, payment checks, cookies, data handling, retention and requests for changes. It also explains that access depends on local law and the conditions shown for your account.

Access is available where local law permits. Before opening an account, check your local position and complete the stated account steps, including phone verification before the account area becomes available.

Phone verification helps connect the account to a contact detail you control before access is granted. It also gives us a reference when a wallet status or ownership question needs a Legal check.

The payment details you submit must match your account record when a status or ownership check is required. DANA, OVO, GoPay and QRIS are available only where local law permits and the displayed route supports them.

You can ask about a correction to an account record or request clarification about retained data. Identify the field, explain the requested change and send it through the account support route.

Cookies may support session continuity between your mobile browser or desktop browser and the account route. The Legal wording should be read with the cookie controls and choices displayed in the relevant area.

Use the support path connected to your account and name the exact Legal section that concerns you. Include your registered contact detail and any payment reference needed for a precise response.

interwim Legal: Clear Rules For Your Account

Get Help With Legal Access Questions

See How Legal Requests Are Handled

Data handling

Cookies

Account protection

Retention

Who to contact

Change requests

Legal Answers Before You Open An Account

01 What does Legal cover on interwim?

02 Can I access interwim from Indonesia?

03 Why does interwim ask for phone verification?

04 How does Legal affect DANA, OVO, GoPay and QRIS?

05 What data can I ask interwim to change?

06 How are cookies covered by the Legal page?

07 Where can I ask a question about Legal?

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