Reference

interwim Privacy Policy For Your Data

Our Privacy Policy explains how we handle the details connected to your interwim account, phone verification, mobile browser and wallet activity.

Account dataWallet recordsMobile accessPolicy requests

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How Our Privacy Policy Applies

interwim Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy covers the personal details you provide during account opening, including your phone number and verification status, plus technical details from the browser or device used to reach the lobby. We use transaction references to match wallet activity with DANA, OVO, GoPay, QRIS, bank

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transfer or virtual account steps; we do not treat a payment chip as permission to collect unrelated data. We may retain records for account security, payment reconciliation, fraud checks and legal duties. Where access or eligibility is discussed, it depends on local law. We may share
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limited details with payment or technology partners only when needed to complete these operational tasks, protect an account or meet a lawful request. You can ask us to explain, correct or remove eligible data through the support path below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH DATA

Get Policy Help Beside Your Account

A clear support route helps when you want to ask about the Privacy Policy, correct an account detail or understand a wallet record.

Account support path Open your account support area and select the Privacy Policy request route. We can use your verified phone record to locate the correct account without asking for your password.

Wallet record question For DANA, OVO, GoPay or QRIS questions, include the payment reference and date. This lets us check the matching wallet event while avoiding unnecessary personal details.

Access correction If your phone verification or account details are incorrect, tell us what needs changing through support. We may ask for an account step to confirm that the request is yours.

YOUR CONTROL

What You Can Check And Change

We keep this Privacy Policy practical by connecting each data practice to an account action you can recognise.

Account data

We handle details such as your phone number, verification state and account activity to provide access and protect the account. We do not need unrelated profile details for these steps.

Cookies and browser storage

Cookies or similar browser records can keep your session, language choice and security checks working. You can clear them in your browser, though account access may require verification again.

Wallet matching

Payment references connect DANA, OVO, GoPay, QRIS, bank transfer and virtual account events with your account. We use this matching for status checks rather than unrelated profiling.

Account security

Phone verification and sign-in checks help us identify the account holder before sensitive changes. Never share a one-time code, password or full payment credential with support.

Retention periods

We retain records for the period needed for account protection, payment reconciliation, dispute handling and legal duties. When a record is no longer needed, our process removes or anonymises it.

Change requests

Ask us to access, correct or delete eligible personal data through account support. Include the request and account phone number; we may verify ownership before making a change.

Privacy Policy Answers For Your Account

These Privacy Policy answers address the searches we hear most often about account details, mobile access, wallet records and requests sent to interwim. If your situation is not listed, use the account support path and describe the specific record or step you want us to check.

It covers account details, phone verification, browser or device data, wallet references, support requests, cookies and retention. It also explains when we may use limited data for security, payment checks or legal duties.

Yes. The Privacy Policy explains how we connect DANA, OVO, GoPay, QRIS, bank transfer and virtual account references to your account for payment status and reconciliation.

We may receive account, phone verification, session, browser and device details needed to keep access working. These records help security checks and page loading, whether you use a mobile browser or desktop.

Use the account support path and request access or correction under the Privacy Policy. Provide your account phone number and a clear description; we may verify ownership before responding.

We keep records while needed for account security, payment reconciliation, dispute handling and legal duties. Retention can vary by record type, after which eligible data is removed or anonymised.

You can request deletion of eligible data through support. Some records may need to remain for security, payment reconciliation or legal duties, and we will explain the applicable reason.

Yes. Where access or eligibility is discussed, it depends on local law. Our Privacy Policy remains available for you to read, while account handling may require location and legal checks.

interwim Privacy Policy For Your Data

Get Policy Help Beside Your Account

What You Can Check And Change

Account data

Cookies and browser storage

Wallet matching

Account security

Retention periods

Change requests

Privacy Policy Answers For Your Account

01 What does the interwim Privacy Policy cover?

02 Does the Privacy Policy cover DANA and QRIS payments?

03 What data does interwim collect when I use mobile access?

04 How can I request a copy or correction of my data?

05 How long does interwim keep payment and account records?

06 Can I ask interwim to delete my personal data?

07 Does Privacy Policy access depend on local law in Indonesia?

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